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Qatar Airways is hiring in Bangladesh

  • Gulf Trick

Are you looking for a job at Qatar Airways as a Customer Services Agent – Ground Services?

Here is a good opportunity for you.

This article will share the job obligations and provide the application link below.

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Job Details:

Company: Qatar Airways Group

Job Position: Customer Services Agent – Ground Services

Location: Bangladesh

Category: Cargo & Airport Operations

Job Id: 230000DV

Job Type: Permanent, Full time

Closing Date: 30-09-2023

If you are interested then click the link below

To apply for this job you need to click here.

This link will redirect you to the Qatar Airways page where you will get a page for the application. Then you need to accept all the T&C of Qatar Airways.

Qualifications:

The successful candidate will have the following skills and qualifications:

  • High School qualification with 2 years of Customer Services experience.
  • With relevant experience in Customer facing role in service industry.
  • Airport experience is an advantage but not a must.
  • Able to work under pressure to manage competing demands and shifting priorities.

  • Excellent spoken, written and interpersonal communication skills. Able to communicate to both internal and external customers from varied background and nationalities.
  • Able to work in a fast paced environment.
  • Able to work on shift including weekends and holidays.
  • Physically fit and able to stand for long periods of time.
  • Excellent customer service orientation – diplomatic, helpful, outgoing and a team worker.

Key Responsibilities:

Customer Services:

  • You will provide face to face service to Qatar Airways passengers and deals with their different needs. You will answer questions and offer information covering a wide variety of airline and/or airport related topics such as connecting flight information and direction assistance.

Check-in:

  • You will provide proactive service to passengers prior to check-in such as managing queues, removing old baggage tags, handling denied boarding passenger, staff passengers, helping families, identifying those with special needs and code share passengers so that they are directed to the relevant check-in counters and are handled efficiently. You will ensure that passengers’ identification are verified and checked such as passport validity and relevant visa depending on destination.

Boarding:

  • You will initiate boarding at the gates, following laid down boarding priorities, announcements, hand baggage removal, flight coupon reconciliation and head count confirmation in order to assist the process for a safe and on time departure of QR flights.

Transfer Desk:

  • You will deliver efficient service at the transfer desks for arriving QR passengers who are connecting to another flights and ensuring that all information such as baggage details are recorded. You will issue boarding cards and meal vouchers where applicable so that the transfer passengers are processed accurately and expeditiously.

Hub Control Centre:

  • You will ensure al pre and post flight activities are completed within the specified time frame. These include editing, monitoring, on loading, upgrade/downgrade of passengers and special load acceptance. You will assist in compiling reports, prepare the allocation for the next shift, action e-mails and prepare accurate hand-over.

Premium Operation and VIP:

  • You will provide assistance and face-to-face customer services in Premium Check-in counters, Premium Transit areas, Premium Boarding gates and VIP Operations.

Medical and INAD (Inadmissible Passenger):

  • You will assist in the arrangements for special handling customers requiring medical attention and INAD cases in compliance with Qatar Airways and local government’s policies and procedures.

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