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Qatar Food Delivery Company “Talabat” is hiring Operations Manager
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Company: Talabat
Job Position: Operations Manager
Location: Doha – Borooq Tower
Time type: Full time
Job requisition id: JR0038933
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Requirments & Experience:
- 3 plus years operational experience in Grocery operations or food/tech business
- Strong operational experience, local expertise desirable
- Direct Line management experience – Ability to build relationships, motivate peers and manage upwards
- Ability to build relationships, motivate peers and manage upwards
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Job Responsibilities:
- Manage and improve local NFV operations through vendor management, optimizing processes & best practices as well as developing a strong local operations team. The key focus is to drive operational efficiency to support sales and growth locally. This role holder will oversee internal teams within Vendor Content + Vendor Operations + oversee outsourced content scanning teams.
- Accountable for local NFV operational performance including both commercial & operational KPI’s
- Work with Head of NFV to shape the strategy/plan to achieve targets, ensuring regular reviews and pre-prioritisation
- Create and maintain a strong partnership with the Sales team; collaborate on strategy, priorities and opportunities
- Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives
- Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights
- Scope and deliver local initiatives to improve ops metrics quantified with data analysis
- Drives the team to deliver consistent results & improvements across all NFV verticals
- Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan
- Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance
- Ability to think outside of the box, innovate where product/processes are not available and challenge ways of working
- Leads by example and provides in depth training to team
- Drive team focus on objective and goals by building a cohesive team that drive results through maximum efficiency
- Share best practices, successful initiatives with our markets to support
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