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Vodafone Qatar is needed Digital Channel Operations Specialist
Are you looking for a job at Vodafone as a Digital Channel Operations Specialist?
Here is a good opportunity for you.
This article will share the job obligations and provide the application link below.
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Job Details:
Company: Vodafone
Location: Doha, Qatar
Category: Digital Channel Operations Specialist
Job Type: Permanent, Full time
If you are interested then click the link below
To apply for this job you need to click here.
This link will redirect you to the Vodafone page then you have to register for login to apply.
Qualifications:
- Bachelor’s degree is in Bachelor’s in Business, IT, Computer Science or Diploma in eBusiness or relevant.
- Minimum 3 years of experience in Telecom and IT industry in the same role.
- Must have Agile Product owner experience in a telecommunications or IT environment.
- Experience in Digital operation management, Product Ownership & Management.
- Knowledge in Digital Content Management & Digital Revenue.
Role & Responsibilities:
- Develop capabilities and features for Digital channels including and not limited Chat, Leads, USSD, IVR platforms and App.
- Generate revenue (as of 2022 and 10% year on year increase) and overachieve sales targets for digital Channels.
- Operationally manage the Digital channels to maintain agreed SLA and uptime.
- Work closely with UI/UX team & web developers to ensure best experience for customers using different digital channels.
- Work closely with Consumer, Enterprise, TeleSales, Care, Finance and Legal teams to manage stakeholder requirements.
- Provide analysis and reports on metrics such as daily/weekly/monthly sales by product, category, campaign, channel etc.
- Deliver Digital Marketing related roadmap and activities to increase channel revenue.
- Create business cases along with Finance, campaigns and manage Software product lifecycle.
- Manage Machine Learnings to feed continuous new data to ChatBot.
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