Late Arrivals Won’t Extend Hotel Check-Out Time in Saudi Arabia

The Saudi Ministry of Tourism has confirmed that the late arrival of guests does not alter the pre-determined check-out hours specified in the reservation document.

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Key Points

• Check-In and Check-Out Policy: The ministry emphasizes a 20-hour check-in and check-out policy, which aligns with international standards for hospitality facilities across the Kingdom.
• Hotel Rights: Hotels and hospitality establishments have the authority to set their own check-in and check-out times, provided the period between the two is not less than 20 hours and is clearly stated in the reservation document.

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Clarification on Late Arrivals

In response to recent media inquiries regarding late check-ins, the ministry clarified that:

• Fixed Check-Out Time: If a guest checks in at 10 p.m. and the reservation specifies a noon check-out, the check-out time remains noon the following day. Any lost hours are the guest’s responsibility.
• Consistency of Policy: This rule applies regardless of the check-in time on the specified day, ensuring check-out remains fixed at 12 p.m..

Importance of the Policy

The ministry highlighted that this policy is in place to:

• Ensure sufficient time for facilities to prepare rooms for incoming guests.
• Maintain high standards of cleanliness and service quality.

Guest Rights

The ministry reiterated that guests are entitled to receive the same room type, amenities, and services as shown in booking platform photos. Travelers are encouraged to review check-in and check-out policies before finalizing their reservations to avoid any misunderstandings.

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