UAE Banks to Stop OTPs via SMS and Email Starting July 25
In a significant move to enhance digital banking security, UAE banks will begin phasing out one-time passwords (OTPs) sent via SMS and email starting July 25, 2025.
This transition follows new guidelines from the UAE Central Bank, which mandate that all banks switch to app-based authentication for both domestic and international transactions.
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This decision addresses the growing security risks associated with SMS and email OTPs, which have become targets for cybercriminals using tactics like SIM swapping and phishing.
The complete discontinuation of these traditional methods is set for March 2026, with customers encouraged to utilize secure authentication technologies integrated within their bank’s mobile applications.
A bank spokesperson explained, “Customers can now complete online transactions easily by selecting the ‘Authentication via App’ feature in their bank’s smart application.”
During the transition period, SMS and email OTPs will still be available to select customers, but their use will gradually diminish over the next 20 months.
This initiative is part of the UAE’s broader strategy to modernize its financial infrastructure and bolster trust in digital banking.
Banks are urging users to update their apps and adapt to the new in-app authentication features to ensure a smooth transition.
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