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Front Office Supervisor Vacancy at Hilton Dubai
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Hilton is the industry leader in hospitality, offering everything from mid-range hotels to extended-stay suites and opulent full-service hotels and resorts.
Hilton has been providing the best lodging, service, amenities, and value to both business and leisure travelers for almost a century. Hilton is committed to upholding its heritage of offering outstanding guest experiences under all of its international brands.
Job Information:
- Job Position: Front Office Supervisor
- Category: Hotel
- Location: DoubleTree by Hilton Dubai M Square Hotel & Residences
- JOB ID: HOT0B8EM
If you are interested to join the team, apply now by clicking on this link.
Job Details:
- Supervise the efficient operations of reception including check in/out procedures
- Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
- Demonstrate a high level of customer service at all times
- Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
- Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
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Requirements:
- Previous experience in a customer-focused industry
- Desire to progress within the Hospitality industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
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