Waldorf Astoria Hotel is hiring: “Order-Taker”

Are you looking for a job in Doha? Hotel Waldorf Astoria is looking for a Order-Taker.

Here is a good opportunity for you.

This article will share the job obligations and provide the application link below.

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Job Details:

Company: Hotel Waldorf Astoria

Position: Order-Taker

Location: Lusail Doha, Qatar

Category: Room Service

Job Type: Permanent

Job ID: HOT09SRG

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Your experience and skills:

An Order-Taker is always working on behalf of our Guests and other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Excellent verbal skills
  • Positive attitude
  • Good communication skills
  • Committed to delivering high levels of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Experience in Food and Beverage department and/or industry
  • Previous experience of cash handling
  • Previous experience in a similar role
  • Knowledge of Food Hygiene Regulations

What you will be doing:

As an Order-Taker, you would be responsible for the below:

  • Answer guest calls in a warm and friendly manner
  • Take orders and manage the service chart
  • Monitor activity to determine order flow
  • Respond to guest inquiries and requests in a timely, friendly, and efficient manner
  • Perform opening and closing duties, as needed
  • Help fellow team members and other departments whenever necessary to maintain a positive working relationship

  • Attend all mandatory training as instructed by the management team
  • Attend all the daily briefings and meetings together with the team
  • Receive complaints and resolve problems
  • To maintain timekeeping and personnel records
  • Monitor compliance with safety and hygiene regulations
  • Maintaining high levels of communication and teamwork at all times

Job Description:

An Order-Taker is responsible for taking Room Service orders in a professional, timely, and efficient manner to deliver an experience that will exceed our Guests’ food, beverage, and culinary expectations.

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