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Front Office Agent job at Marsa Malaz Kempinski Company

  • Gulf Trick

Are you looking for a job at Qatar as a Front Office Agent?

Here is a good opportunity for you.

This article will share the job obligations and provide the application link below.

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Job Details:

Company: Marsa Malaz Kempinski

JOB ID: 888

Position: Front Office Agent

Location: Doha, Qatar

Category: Rooms Division, Front Office and Guest Services

Job Type: Full Time

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The incumbent of this position is responsible to materialize the maximum number of requests and restaurant reservations.

Marsa Malaz Kempinski, The Pearl – Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of
The Pearl, in the capital of Qatar.

Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms – including 69 suites, two Presidential suites and two Royal suites.

What you will be doing:

  • Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
  • Ensure that LQA results are above 85%.
  • Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.

  • Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
  • Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
  • Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
  • Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
  • Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
  • Possess a working knowledge of the room reservation procedures.
  • Maintain the neatness of his/her working area.

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