Commercial Bank hiring Customer Service Advisor in Qatar

Are you looking for a job at Qatar Commercial Bank as a Customer Service Advisor?

Here is a good opportunity for you.

This article will share the job obligations and provide the application link below.

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Job Details:

Company: Commercial Bank, Qatar

Location: Qatar

Category: Customer Service Advisor

Job Requisition Id: 5883

Job Type: Permanent, Full time

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If you are interested then click the link below

To apply for this job you need to click here.

This link will redirect you to the Qatar Commercial Bank page where you will get a page for the application. Then you need to submit all required information.

Responsibilities & Qualifications:

  • Key Interactions
  • Competencies
  • Communication
  • Customer Service
  • Integrity/Ethics
  • Interpersonal Skills
  • Quality
  • Risk Management
  • Strategic Thinking/Management
  • Teamwork


  • Bachelor degree or equivalent

Key Accountabilities:

  • Manage & Digitize incoming banking transaction traffic at Branches & Premium Banking Hubs
  • Build sustainable relationships and trust with customer through open and engaged communication model
  • Well presented in terms of manners, dress, turnout and client attitude.
  • Identify and assess client needs holistically at point of contact & deliver delightful experiences
  • Collect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product / service solutions.

  • Generate sales leads at point of contact based on assessment of client needs.
  • Provide accurate, valid and complete information by using the right tools & process
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Tracking customer experiences across online and offline channels.
  • Collaborating with other Retail teams to enhance customer services and brand awareness.

  • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
  • Performing product tests, evaluating after-sales and support services, and facilitating improvements.
  • Documenting processes and logging technical issues, as well as customer compliments and complaints
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Developing feedback surveys
  • Scheduling in-person and video meetings with customers & prospects as and when needed.
  • Thinking of ways to show appreciation for loyal clients and improving overall brand experience.

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