Talabat Qatar is hiring Riders

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Company: Talabat

Job Position: Coordinator Riders

Location: Doha – Borooq Tower

Time type: Full time

Job requisition id: JR0037301

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Requirments & Experience:

• Bachelor’s Degree.

• 2-3 years of experience in food/grocery tech industry is highly preferred.

• Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc.

• Strong communication skills, both written and verbal. English and Urdu are a must. Arabic is a plus.

• Influencer and a negotiation with good public speaking and presentation skills.

• People management skills: Experience of managing bigger group of people.

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Job Responsibilities:

• Monitor and improve Rider Performance and Compliance.

• Lead Rider Recruitment for the allocated zones.

• Lead a Team of Rider Coordinators and/or Rider Captains.

• Manage rider roster with proper allocation of shifts/breaks/off-days etc.

• Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor.

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• Inventory management and usage compliance of Rider equipment’s.

• Groom rider quality (behavior, appearance, professionalism, presentational etc).

• Setting up a performance improvement plan to improve performance of low performing riders.

• Reduce rider complaints originating from customers.

• Monitor riders performance on individual level and responsible for coaching/warning riders.

• Audits fleet appearance & rider behavior via on ground visits.

About the role:

Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps.

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