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Talabat Qatar is hiring Riders
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Company: Talabat
Job Position: Coordinator Riders
Location: Doha – Borooq Tower
Time type: Full time
Job requisition id: JR0037301
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Requirments & Experience:
- Bachelor’s Degree.
- 2-3 years of experience in food/grocery tech industry is highly preferred.
- Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc.
- Strong communication skills, both written and verbal. English and Urdu are a must. Arabic is a plus.
- Influencer and a negotiation with good public speaking and presentation skills.
- People management skills: Experience of managing bigger group of people.
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Job Responsibilities:
- Monitor and improve Rider Performance and Compliance.
- Lead Rider Recruitment for the allocated zones.
- Lead a Team of Rider Coordinators and/or Rider Captains.
- Manage rider roster with proper allocation of shifts/breaks/off-days etc.
- Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor.
- Inventory management and usage compliance of Rider equipment’s.
- Groom rider quality (behavior, appearance, professionalism, presentational etc).
- Setting up a performance improvement plan to improve performance of low performing riders.
- Reduce rider complaints originating from customers.
- Monitor riders performance on individual level and responsible for coaching/warning riders.
- Audits fleet appearance & rider behavior via on ground visits.
About the role:
Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps.
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