New Metrash App Feature Allows Complaints to Security System Department
The Ministry of Interior has introduced a new digital service on the Metrash app that enables users to file complaints directly to the Security System Department.
The initiative aims to enhance public access to services, ensure more effective oversight, and streamline how complaints are received and addressed.
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Scope of Complaints
Through the new feature, the public can report concerns related to:
- Establishments violating regulations concerning security companies
- Security service companies committing violations
- Individuals or entities practicing surveillance activities without a license
How to submit a complaint to the Security System Department through the Metrash app?
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How to File a Complaint
The process has been designed to be straightforward and accessible through the Metrash platform:
- Log in to the Metrash app
- Select “Communicate With Us”
- Click on “Complaints”
- Under “Application Type”, choose the category of the issue
- Enter the required details and confirm their validity
- Click “Next” to submit the complaint
Enhancing Oversight and Accessibility
By launching this service, the Ministry of Interior reinforces its commitment to strengthening security sector regulation and making it easier for citizens and residents to raise concerns.
The move reflects ongoing efforts to promote accountability and improve digital public services.
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