UAE Expats: 5 Steps to Resolve Money Transfer Delays
UAE expats have recently experienced delays in sending money home, a situation highlighted by a technical glitch at a leading exchange house that disrupted fund transfers over the weekend.
For many expatriates, timely remittances are crucial for supporting families, paying bills, and covering essential expenses.
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In light of this incident, financial experts emphasize the importance of knowing how to handle remittance delays.
Here are five essential steps to follow if you encounter issues with your money transfers:
- Check Your Transfer Status: Log into your bank or exchange house app to verify the transaction status. Look for your remittance reference number, recipient details, and the transfer date. Delays can occur due to weekends or bank holidays in either the UAE or the recipient’s country.
- Contact Customer Support: If the money hasn’t arrived within the expected timeframe, reach out to your provider’s customer support. For app-based services, utilize the in-app help chat for assistance.
- Understand Common Reasons for Delays: Delays may arise from incorrect recipient details, regulatory checks, or currency conversion issues. It’s crucial to ensure all information is accurate to avoid complications.
- Raise a Formal Complaint: If funds remain unaccounted for after 3–5 business days, file a complaint with the Central Bank of the UAE’s Consumer Protection Unit. Include all relevant transaction details and correspondence.
- Request a Refund or Reversal: If a transfer has failed, you have the right to request a full refund. Be prepared for potential delays in processing this request.
Experts advise expats to double-check recipient details and avoid transferring large amounts before weekends or holidays to minimize risks in the future.
If you face delays, these steps can help you regain control and ensure your funds reach their destination.
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