Airlines in UAE Face New Liability for Lost Luggage: Up to Dh500 per Kg
In a recent development that could significantly impact both airlines and passengers, the UAE has introduced regulations that may require airlines to compensate travelers up to Dh500 per kilogram for lost or damaged luggage.
This change stems from the UAE Commercial Transactions Law, which seeks to enhance passenger rights and ensure accountability among airlines.
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Understanding the New Regulations
The new rules stipulate that airlines are responsible for checked-in luggage throughout the journey, as outlined in Article 353(2) of the Federal Decree Law No. 50 of 2022.
If luggage is lost or damaged while in the airline’s custody, they must provide compensation, with a cap of Dh500 per kilogram unless a higher amount was previously agreed upon.
This regulation is particularly relevant for travelers who often carry valuable items in their checked luggage.
For instance, a passenger whose luggage contains high-value items could claim compensation based on the total weight of the lost belongings, providing a financial safety net in case of mishaps.
Legal Recourse for Passengers
Passengers who find themselves in the unfortunate situation of lost luggage have several avenues for recourse.
They can file civil claims against airlines in various courts, including those where the airline’s head office is located or where the incident occurred.
Furthermore, if passengers feel that their luggage has been mishandled, they are encouraged to file formal complaints with the airline and, if necessary, escalate the issue to the Dubai Civil Aviation Authority.
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The Implications for Airlines
This regulatory shift places increased pressure on airlines to enhance their luggage handling processes. The potential for substantial financial liabilities may compel carriers to invest in better tracking systems and customer service protocols to prevent luggage loss.
As the travel industry continues to recover post-pandemic, the introduction of these compensation rules reflects a growing emphasis on consumer rights in the UAE.
Passengers are now more empowered than ever to seek redress for lost or damaged luggage, ensuring that they are treated fairly in their travel experiences.
In summary, the new regulations represent a significant step towards greater accountability in the aviation sector, promising to protect the interests of travelers and enhance their overall flying experience in the UAE.
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Khaleej Times
