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Hilton is hiring Telephone Operator in the UAE
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Hilton is the industry leader in hospitality, offering everything from mid-range hotels to extended-stay suites and opulent full-service hotels and resorts.
Hilton has been providing the best lodging, service, amenities, and value to both business and leisure travelers for almost a century. Hilton is committed to upholding its heritage of offering outstanding guest experiences under all of its international brands.
Job Information:
- Job Position: Telephone Operator
- Category: Hotel
- Location: DoubleTree by Hilton Fujairah City
- JOB ID: HOT0B79Y
If you are interested to join the team, apply now by clicking on this link.
Job Details:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Accept and deliver all messages correctly and promptly for both Guests and management
- Ensure all wake up calls take place at the correct time
- Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
- Handle emergency calls immediately and relay comprehensive and accurate information, as required
- Demonstrate a high level of customer service at all times
- Comply with hotel security, fire regulations and all health and safety legislation
- Attend appropriate training courses, when required
- Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
- Follow company brand standards
- Assist other departments, as necessary
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Requirements:
- Positive attitude and good communication skills, especially on the telephone
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
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