Qatar Jobs: Customer Service Representative needed at ALF Vehicle Rental
Are you looking for a job at ALF Vehicle Rentals as a Customer Service Representative?
Here is a good opportunity for you.
This article will share the job obligations and provide the application link below.
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Job Details:
Company: ALF Vehicle Rentals
Location: Doha, Qatar
Category: Customer Service Representative
Job Id: 154609
Job Type: Permanent, Full time
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If you are interested then click the link below
To apply for this job you need to click here.
This link will redirect you to the Al Futtaim Company page where you will get a page for the application. Then you need to submit all required information.
Job Qualifications & Skills:
Job-Specific Skills: PC literate with strong MS Office skills, Strong admin skills, Understanding of vehicle rental will be an advantage.
Behavioural Competencies: Customer service skills, Excellent communication skills, team player, planning and organization, problem solving.
Education: Bachelor’s degree/University degree or equivalent experience.
Key Responsibilities:
- Achieve monthly sales target for new rental sales and existing rental extensions.
- Follow up existing customers for rental contract extensions and secure payment for these. Ensure vehicles are returned on time and actioned appropriately for those being off-hired.
- Handle new inbound and outbound sales enquiries as required
- Ensure high standards of customer satisfaction so that set standards are met and exceeded. Recommend process of improvements so that the front end operations run smoothly and efficiently.
- Ensure compliance of rental sales SOPs and make recommendations to improve internal efficiencies and the customer experience.
- Ensure accuracy of documentation and system entry to achieve zero-error records.
- Support rental sales supervisor to follow up customers for overdue payments as required.
- Ensure accurate reporting of customer information including name, contact number, emails, etc
- Ensure accurate information is taken from customers and recorded for marketing purposes
About the role:
Support the rental sales team with handling customer enquiries, telephone rental sales and existing rental extensions/renewals/follow up.
Suport the rental sales team on the rental desk as and when required. Always delivering professional, superior customer service in all interactions. Admin work to support the rental sales team.
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