Dubai Hotel Jobs: Front Office Agent in Sofitel

Are you looking for a job at Sofitel Dubai The Obelisk as a Front Office Agent?

Here is a good opportunity for you.

In this article, we will share the job obligations and provide the application link below.

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Job Details:

Company: Sofitel Dubai The Obelisk

Location: Dubai, Dubai, United Arab Emirates

Category: Rooms

Job Type: Full time

Closing Date: 01/02/2023

If you are interested then click the link below

To apply for this job you need to click here

It will redirect you to the Accors page where you will get a page for the application.

Then you need to accept all the T&C of Accors.

After that, Log in there with your email id and password or if this is your first time you have to register first before applying online.

About the Job:

To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.

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Key responsibilities of the job:

  • Register and room all guest arrivals according to established procedures
  • Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
  • Maintain cashier float and ensure accurate daily report of all money received

  • Cash hotel guests’ personal and travelers checks and assist with currency exchange
  • Keep abreast of all modifications to accounting policies and procedures
  • Attend to guests’ request of using the service of safety box at all times

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  • Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
  • Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist

  • Is familiar with other Sofitel properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Sofitel property
  • Ensure that the guests depart the hotel with a positive impression of hotel service
  • Perform the audit balances and prepare all reports for audit in an orderly fashion
  • When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals

  • Maintain comprehensive knowledge of standard reservation procedures
  • Maintain exemplary department standards of behavior and appearance and attitude
  • Ensure front desk work area is kept clean and in an orderly state at all times
  • Is fully aware of the Credit policy
  • Adhere to OH&S policies and procedures
  • Perform related duties and special projects assigned

Experience, Skills and Qualifications:

You should have a High School Qualification and up to 2 years of job-related experience in a similar role. It is highly beneficial if you have:

  • Previous experience in in-flight catering company.
  • Basic understanding of Food Safety requirements.

In addition, you will have the following job specific skills:

  • Knowledge of local routes in Doha and surrounding areas.
  • Knowledge of Arabic language.
  • Good spoken & written English.
  • Good driving skills.
  • Clean driver’s license.
  • Must be numerate.
  • Effective coordination skills.
  • Ability to work under pressure.

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