Saudi Arabia
Ministry of Hajj Suspends 7 Umrah Companies Over Transport Violations
The Ministry of Hajj and Umrah has taken regulatory action against seven Umrah companies due to violations related to transportation services for pilgrims.
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Key Details
Nature of Violations
- The companies failed to provide transport in accordance with the agreed terms outlined in their approved service programs.
Consequences
- The Ministry has suspended the operations of the violating firms.
- Bank guarantees for these companies have been liquidated to fund alternative transport services for the affected pilgrims.
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Objectives of the Measures
- These actions aim to ensure continuity of services at approved standards and to protect the rights of pilgrims.
- The Ministry is committed to enhancing service quality for pilgrims and visitors to the Prophet’s Mosque.
Call for Compliance
- The Ministry emphasized the importance of strict adherence to contractual obligations and official guidelines.
- All Umrah companies are urged to comply fully with approved schedules and service protocols to improve overall service quality and ensure pilgrim satisfaction during their stay in the Kingdom.
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