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Crowne Plaza Doha – The Business Park is Hiring a Telephone Operator

  • Gulf Trick

Doha, Qatar – Crowne Plaza Doha – The Business Park is seeking a Telephone Operator to join their team.

This role involves handling incoming and in-house calls, taking messages, and managing guest requests in a professional and friendly manner.

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Key Responsibilities:

  • Handling incoming and in-house calls.
  • Taking written messages for hotel guests and managing voicemail.
  • Managing wake-up call requests.
  • Handling guest requests related to DND, privately registered guests, and function room telephones.
  • Providing general hotel information and utilizing speed dial extensions.
  • Handling security issues such as fire alarms, medical emergencies, bomb threats, and maintaining guest/staff confidentiality.

Required Skills and Qualifications:

  • Minimum 1 – 2 years of experience in a similar role.
  • Effective communication skills with employees and guests.
  • Ability to work multiple shifts, including night shifts.
  • Ability to multitask and prioritize departmental functions.

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  • Ability to maintain confidentiality of information.
  • Initiative in anticipating guest or operational needs.
  • Proactive and good judgment in challenging situations.
  • Flexibility to respond to different work situations.

What You Can Expect:

The role offers a competitive salary, a full uniform, room discounts, and training. IHG Hotels & Resorts is committed to creating inclusive teams and provides equal employment opportunities.

Established in nearly 100 countries, IHG values creating great and unique experiences for guests, owners, colleagues, and communities.

If you are interested, Click here to Apply

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