Jobs in Dubai
Receptionist Job Available at Novotel Dubai
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The Novotel Bur Dubai is seeking a front desk agent who will be involved in every facet of the guest experience in order to deliver an exceptional experience.
Job Information:
- Job Position: Receptionist
- Category: Rooms
- Location: Novotel Bur Dubai, Dubai, United Arab Emirates
- JOB ID: REF53831H
If you are interested to join the team, apply now by clicking on this link.
Job Details:
- Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.
- Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
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Requirements:
- High School diploma or equivalent
- Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
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