How to Convert Your Physical SIM to eSIM in the UAE: Process and Fees Explained
With the rise of eSIM technology, managing multiple phone numbers has never been easier. This guide details how to convert your physical SIM to eSIM in the UAE, especially if you’re upgrading to devices like the iPhone 16 series, which exclusively support eSIM.
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Benefits of eSIM
eSIM technology allows users to switch between personal and work numbers directly from their devices, enhancing convenience and efficiency. If you’re transitioning from a physical SIM, you’ll need to convert it, as the old SIM will not work with your new eSIM-compatible device.
Conversion Process
For du Users
- Download the du App: Install it on your eSIM-compatible device.
- Log In: Access the app with your credentials.
- Manage Your SIM: Select the option to manage your SIM.
- Convert to eSIM: Choose ‘Convert to eSIM’ and verify your request using UAE PASS.
- Activation: Once verified, the eSIM will be added to your device.
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To transfer your eSIM to a new device:
- Open the du app and log in.
- Tap on ‘Manage your SIM’ and select ‘Activate eSIM on this device.’
- Complete the verification process.
For e& Users
- Install the e& App: Get the app on your device.
- Log In: Use your UAE PASS to access your account.
- Manage SIM Cards: Select the SIM you wish to convert.
- Switch to eSIM: Follow the prompts to complete the conversion.
For Virgin Mobile Users
- Access the Virgin Mobile App: Log in to your account.
- Move to eSIM: Select ‘Move to eSIM’ from your account settings.
- Follow Instructions: Complete the required verification steps.
- Install eSIM: After confirmation, your eSIM will be automatically added.
Fees
- du and Virgin Mobile: eSIM activation is free of charge.
- e&: Activation through the app is free as part of a promotion; however, transferring eSIM between devices incurs a fee of Dh25 plus VAT.
Eligibility
All existing and new customers, including tourists, can convert to eSIM with du, e&, and Virgin Mobile.
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