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Reservations Agent vacancy at Qatar Airways
Are you prepared to be an Reservations Agent at Dhiafatina Hotels?
Explore this job opening and submit your application today.
- Location: Dhiafatina Hotels, Doha, Qatar
- Category: Customer Service
- Job ID: 207458
If you’re interested in this position, please click here to Apply Now.
Job Description
- Answer the phone with utilizing company approved standard of greeting, followed by reservations script in handling the Guest inquiry for Hotel room reservation or other inquiry about the facilities of the Hotel; handle other reservation inquiries via fax, email and other channels as directed according to standard operating procedures, within 24 hours of receipt.
- Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, and cancellations and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards. Updates the Revenue/E Commerce Manager
- Review all expected arrivals one day prior to the arrival date.
- Ensure correct market and source codes are linked to the rate code used.
- Ensure all guest requests and preferences are linked to the concerned reservation
- Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities; special request; advance deposit; complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department
- Have full knowledge of Hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings
- Participate and comply with any training and reservation programs, such as up-selling, cross selling other sister hotels to increase revenue for the Hotel and company
- Keep up to date on the current availability, any stop sales in place, current promotions in the hotel and local market.
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment. Comply with the hotel environmental, health and safety policies and procedures
- Perform other department duties related to his/her position as directed by the Head of the Department.
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Qualifications
- High School Qualification.
- Minimum 1 year of job-related experience.
- Previous experiences in the same position within the international hotel environment.
- Knowledge of Computer Reservations System.
- Fluency in both written and spoken English.
- Knowledge of basic computer skills & Opera PMS System.
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