Call Center Attendant job available at RIXOS DOHA

Location: Lusail, Qatar
Category: Rooms

Are you prepared to be a Call Center Attendant in RIXOS DOHA QETAIFAN ISLAND?

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Job Description

Process all incoming and outgoing calls accurately and courteously
Ensure smooth internal telecommunication as per Waterpark Standards
Record and control wake-up calls accurately
Assist guests with international calls and directory queries. Address guests by name whenever possible
Bill call costs
Handle guests requests promptly, report complaints and irregularities to the Guest Experience Supervisor
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
Page staff member when requested
Abide by principles of guest privacy
Be aware of local telephone listings and frequently dialed numbers
Advise defects on switchboard equipment to Supervisor
Maintain a clean work environment
Other Responsibilities
Maintain complete knowledge of all food & beverage services, outlets and waterpark services/features

Secondary / High school education
Minimum 1 year of relevant experience
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage

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