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Telephone Operator job at Rixos Gulf Hotel
Are you prepared to be Telephone Operator in Rixos Gulf Hotel?
Explore this job opening and submit your application today.
- Location: Doha, Qatar
- Category: Rooms
If you’re interested in this position, please click here to Apply Now.
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Job Description
- Receive each guest call in a professional and friendly manner.
- Achieve Quality Audit result of 95% and above through consistent documented trainings.
- Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
- Be smart, well groomed,friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the times.
- Handle every query in a polite and courteous manner and exceed guest expectations.
- Ensure guests are greeted by name upon calling as per Rixos Standards.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
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Qualifications
- UniversityDegree in any field.
- Minimum 1 year in a similar role.
- Be proactive and use good judgement when dealing with challenging situations
- Act with professionalism and integrity
- Be transparent in your motives, methods and expected results
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