Call Center Attendant job in Qatar: Apply now
Are you looking for a job in Doha? RIXOS DOHA QETAIFAN ISLAND is looking for a Call Center Attendant.
Here is a good opportunity for you.
This article will share the job obligations and provide the application link below.
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Job Details:
Company: RIXOS DOHA QETAIFAN ISLAND
Position: Call Center Attendant
Location: Doha, Qatar
Category: Rooms
Job Type: Permanent
Job Start Date: 15/09/2023
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To apply for this job you need to click here.
This link will redirect you to a page for the application.
Your experience and skills:
- Secondary / High school education
- Minimum 1 year of relevant experience
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
What’s in it for you:
- Be part of a unique and complex resort in Qatar
- Take advantage of opportunities to be recognized for your professional contributions
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world
What you will be doing:
- Process all incoming and outgoing calls accurately and courteously
- Ensure smooth internal telecommunication as per Waterpark Standards
- Record and control wake-up calls accurately
- Assist guests with international calls and directory queries. Address guests by name whenever possible
- Bill call costs
- Handle guests requests promptly, report complaints and irregularities to the Guest Experience Supervisor
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
- Page staff member when requested
- Abide by principles of guest privacy
- Be aware of local telephone listings and frequently dialed numbers
- Advise defects on switchboard equipment to Supervisor
- Maintain a clean work environment
- Other Responsibilities
- Maintain complete knowledge of all food & beverage services, outlets and waterpark services/features
- Be fully conversant with hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Report for duty on time wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Waterpark
Call Center Attendant:
This position is responsible for performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.
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