Reservation Agent job at Marsa Malaz Kempinski Company
Are you looking for a job at Qatar as a Reservation Agent F&B?
Here is a good opportunity for you.
This article will share the job obligations and provide the application link below.
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Job Details:
Company: Marsa Malaz Kempinski
JOB ID: 1040
Position: Reservation Agent F&B
Location: Doha, Qatar
Category: Reservations
Job Type: Full Time
Last Date: 11/07/2023
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The incumbent of this position is responsible to materialize the maximum number of requests and restaurant reservations.
Marsa Malaz Kempinski, The Pearl – Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of
The Pearl, in the capital of Qatar.
Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms – including 69 suites, two Presidential suites and two Royal suites.
What you will be doing:
- Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
- Provide a professional and courteous service at all times and ensure that all employees follow the example.
- Be knowledgeable of all services and products offered by the hotel.
- Test calls LQA / IFH results > 85%.
- Have a knowledge and understanding of all food and beverage products and services.
- Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
- Ensure clients’ satisfaction and adherence to Kempinski service standards.
- Follow up on lost business and bring information about them to the knowledge of the department superiors.
- Spot-check reservations made the previous day and check all VIP arrivals.
- Implement a daily track sheet for AM and PM bookings
- Work in close relation with all Department Heads.
- Assist operationally when required, especially during operational peaks or seasonal festivities and minimum once a week to ensure the upkeep of knowledge in the various outlets and departments.
- Daily sales call / regular guests / new business opportunities
- Seek ways to assist the outlet management maximizing their revenues and profits.
- Monitor and report the quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
- Assist in handling of guest complaints.
- Monitor and analyze the activities and trends of competitive restaurants, bars and other hotels banqueting departments.
- Responsible to main an accurate profile database.
- Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives.
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