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How to Handle Lost or Damaged Luggage by Airlines in the UAE

  • Gulf Trick

Travelers in the UAE should be aware of their rights regarding lost or damaged luggage, especially as summer travel peaks.

According to the UAE’s Federal Decree-Law No. 50/2022, airlines are responsible for checked luggage and cargo that is lost, damaged, or delayed during air transport.

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Key Points for Passengers:

  1. Airline Responsibility: Airlines are liable for luggage that is lost or damaged while in their custody, including during the flight or at the airport.
  2. Compensation Limits: Compensation for lost luggage is capped at AED 500 per kilogram, unless a higher amount has been agreed upon. For personal items kept during travel, the maximum compensation is AED 5,000 per passenger.
  3. Notification Timeline: Passengers must notify the airline of any damaged luggage within seven days. If luggage arrives late, the airline must be informed within 21 days.

Steps to Take if Your Luggage Is Missing or Damaged:

  • Report Immediately: If your luggage does not appear at baggage claim or is damaged, report it to the airline’s baggage service desk at the airport.
  • File a Report: Complete a Property Irregularity Report (PIR) with the airline and keep a copy for your records.
  • Retain Documentation: Keep your boarding pass, baggage claim tags, and any related receipts. In the case of damage, take photos to support your claim.
  • Request Compensation: If the airline does not respond or denies your claim, consider escalating your complaint.

Travelers are encouraged to familiarize themselves with these guidelines to ensure a smoother experience in case of luggage issues.

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Tags:airlines uaeDubai airportFlights
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