UAE: Can Passengers Get Refunds on Non-Refundable Tickets?
As travelers navigate the complexities of booking flights, many are left questioning their rights, especially regarding non-refundable tickets.
A recent inquiry highlights the confusion surrounding refunds for such tickets, particularly when cancellations are necessary.
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Consumer Rights Under UAE Law
According to Article 4(2) of Federal Law No. 15 of 2020 on Consumer Protection, consumers have the right to receive clear and accurate information about the services they purchase.
This means that travel agents must fully disclose the non-refundable nature of flight tickets before a booking is made.
If a travel agent fails to inform a customer about the non-refundable status of a ticket prior to booking, the customer may have grounds to request a refund.
This is reinforced by the UAE Civil Transactions Law, which emphasizes the need for contracts to be clear and transparent.
Recommendations for Affected Passengers
Travelers who find themselves in this situation are advised to:
- Contact the Travel Agent: Discuss the issue and confirm whether the non-refundable nature of the ticket was clearly communicated at the time of booking.
- Reach Out to Airlines: In some cases, airlines may offer options for rebooking or partial refunds, even for non-refundable tickets.
- File a Complaint: If necessary, passengers can file a complaint with the UAE Consumer Protection Department to seek further assistance.
Legal experts emphasize that consumers should be proactive in understanding their rights and ensure that they receive all pertinent information when booking travel.
This awareness can help mitigate potential losses and improve overall consumer satisfaction in the travel industry.
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