Shop Supervisor Position Available at Qatar Duty Free in Qatar!

Qatar Duty Free is seeking a dynamic Shop Supervisor to support the Duty Manager in managing shift operations on the shop floor.

• Position: Shop Supervisor
• Location: Doha
• Job Posting Date: May 4, 2025
• Application Deadline: May 18, 2025

This pivotal role focuses on maximizing sales, ensuring excellent customer service, merchandising, staff allocation, stock management, cash control, and handling customer grievances.

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Key Responsibilities

• Assist Duty Manager in daily shop operations including staffing, cash handling, and stock management to maximize sales and ensure compliance with company policies.
• Monitor stock levels and resolve discrepancies to optimize sales opportunities.
• Conduct cash spot-checks and ensure stock shrinkage stays within budget.
• Provide on-the-job training to sales teams to enhance customer service and product knowledge.
• Coordinate shift handovers and complete closing procedures per company standards.
• Manage sales returns, void slips, and staff discount authorizations with strict adherence to company policy.
• Respond proactively to guest feedback and complaints, escalating issues when necessary.
• Deputize for the Duty Manager as required.
• Lead daily team briefings on promotions and product launches to ensure team readiness.
• Play an active role in achieving daily sales targets by motivating and directing the sales team.

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Requirements

• Relevant tertiary, vocational degree, diploma, or equivalent.
• Minimum of 4 years’ experience in a related retail supervisory role.
• Proven expertise in retail inventory management and stock control.
• Strong analytical skills and ability to manage complex issues.
• Excellent leadership and team management skills.
• Ability to prioritize tasks, work under pressure, and meet deadlines.
• High level of confidentiality, creativity, and project management capabilities.

How to Apply

Qatar Airways encourages innovation, ambition, and a commitment to excellence. Join a team where your ideas and passion can thrive within an international community.

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Apply now to be part of a remarkable journey where your potential has no limits.

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