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Shop Supervisor Position Available at Qatar Duty Free in Qatar!

  • Gulf Trick

Qatar Duty Free is seeking a dynamic Shop Supervisor to support the Duty Manager in managing shift operations on the shop floor.

  • Position: Shop Supervisor
  • Location: Doha
  • Job Posting Date: May 4, 2025
  • Application Deadline: May 18, 2025

This pivotal role focuses on maximizing sales, ensuring excellent customer service, merchandising, staff allocation, stock management, cash control, and handling customer grievances.

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Key Responsibilities

  • Assist Duty Manager in daily shop operations including staffing, cash handling, and stock management to maximize sales and ensure compliance with company policies.
  • Monitor stock levels and resolve discrepancies to optimize sales opportunities.
  • Conduct cash spot-checks and ensure stock shrinkage stays within budget.
  • Provide on-the-job training to sales teams to enhance customer service and product knowledge.
  • Coordinate shift handovers and complete closing procedures per company standards.
  • Manage sales returns, void slips, and staff discount authorizations with strict adherence to company policy.
  • Respond proactively to guest feedback and complaints, escalating issues when necessary.
  • Deputize for the Duty Manager as required.
  • Lead daily team briefings on promotions and product launches to ensure team readiness.
  • Play an active role in achieving daily sales targets by motivating and directing the sales team.

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Requirements

  • Relevant tertiary, vocational degree, diploma, or equivalent.
  • Minimum of 4 years’ experience in a related retail supervisory role.
  • Proven expertise in retail inventory management and stock control.
  • Strong analytical skills and ability to manage complex issues.
  • Excellent leadership and team management skills.
  • Ability to prioritize tasks, work under pressure, and meet deadlines.
  • High level of confidentiality, creativity, and project management capabilities.

How to Apply

Qatar Airways encourages innovation, ambition, and a commitment to excellence. Join a team where your ideas and passion can thrive within an international community.

Click Here to Apply Now!

Apply now to be part of a remarkable journey where your potential has no limits.

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