Order Taker Job at Dubai Festival City
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In Dubai Festival City, there are four hotels owned by the InterContinental Hotels Group®. These include the luxury chain InterContinental, the opulent long-term InterContinental Residence Suites, the upscale Crowne Plaza, and the lively mid-range Holiday Inn & Suites.
Job Information:
- Job Position: Order Taker
- Hotel Brand: InterContinental
- Hotel: Dubai Festival City (DXBHB)
- Location: United Arab Emirates, Dubai
- Job Number: 137539
If you are interested to join the team, apply now by clicking on this link.
Job Details:
- Handle room service orders via phone from guests. Ensure orders are accurately posted to the appropriate guest account
- Answer the telephone within prescribed number of rings. Efficiently and professionally handle multiple incoming calls at once
- Articulate and repeat each other to the guest before hanging up. Use guest name and title
- Follow established script to encourage up-selling
- Give guest the approximate time of delivery
- Helps in operation, mise en place
- Knowledge and understanding to explain and perform upselling all items offered by the hotel
- Correctly enter all pertinent information of an order including special items, cooking meat instructions, no seasoning (MSG, Salt), etc.
- Close checks to correct guest’s room account
- Print reports and/or complete paperwork at the end of shift
- Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments.
- May assist with other duties as assigned
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Requirements:
- Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Fluency in the English language – extra language skills would be great, but not essential
- Your Time management skills will be important to know how to prioritize tasks under pressure
- Flexibility – night, weekend and holiday shifts are all part of the job
- Experience – ideally you’ll have spent at least two years in a similar position in a 5 star property
- You will have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
- Ability to work independently and within a team environment
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