Front Office Night Supervisor needed at LA CIGALE Doha

Location: LA CIGALE MUSHAIREB, Doha, Qatar
Category: Rooms

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Job Description

Assisting with the overall operation of the hotel during the night time hours
Attending to guests’ needs and requirements including check in and check out procedures
Maintain presentation of key front of house areas to include some cleaning duties
Handle telephone enquiries including basic hotel reservations
Ensuring all systems, processes, and SOP’s are up-to-date and are regularly reviewed
Undertake night audit procedures
Responsible for the security and integrity of property and guests whilst on duty, whilst adhering to company policy and legislation
Acting as a lobby host at key times
Ensuring the team are performing tasks to the departmental SOP’s
Following up guest complaints and take appropriate guest recovery action
Ensuring cash handling processes are followed at all times
Ensuring that all documentation used during the Customer Journey is on-brand in delivery

Outstanding customer service skills
Previous experience in a similar hospitality operation and specially working at night
A responsible and detail led approach to tasks
Ability to work alone
To have a great personality and be genuine, approachable and attentive
Excellent spoken and written English.
Computer literacy including experience of hotel PMS
Ability to remain calm whilst under extreme pressure or in emergency situations
Physical fitness
Experience of supervising the work of others

Gulf Trick

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