Front Office Agent vacancy at The NED Doha

Are you prepared to be a Front Office Agent in Qatar?

Explore this job opening and submit your application today.

  • Location: Doha, Qatar
  • Department: Front Office

If you’re interested in this position, please click here to Apply Now.

Job Description

  • To process all guests check-ins by confirming reservations in Opera verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures
  • To secure valid form of payment (e.g. credit card, cash) prior to issuing room key
  • To set up accurate accounts for each guest upon check in according to their requirements
  • To activate room keys using electronic key machine (Salto) and reissue new room keys to guest as necessary (e.g. lost key) by verifying guest identity and using electronic key machine
  • To assign room according to guest request and preferences whenever possible
  • To verify and adjust billing for guests
  • To process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room keys, and requesting comments on guest’s stay
  • To advise guest of any messages (erg voicemail, mail faxes) received for them, and send to room if required
  • To accommodate requests for room changes when possible
  • To assist with Stay Over reservations
  • To file guest paperwork or documentation respecting GDPR guidelines
  • To sell a room/accommodation to guests without reservations based on availability
  • To communicate and prioritise rooms on ‘Q’ and keep track of changes in room status
  • To co-ordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns
  • To confirm reservations and cancellations
  • To instruct guests on how to access the internet and hotel facilities (spa, restaurants)
  • To run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
  • To complete designated cashier and closing reports in Opera and to prepare the adjustment forms needed for finance
  • To run credit card authorization report and check for discrepancies
  • To charge late charges on guests bills (Minibar, Laundry, Cowshed products)
  • To update guests details in the system according to the information provided on the Registration Card

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  • Previous experience in the same role in a luxury hotel
  • Great interpersonal and communication skills
  • Excellent problem-solving skills
  • Exceptional people skills
  • Passionate for helping people

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