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5-Star Hotel Jobs in Qatar: Assistant Reservation Manager

  • Gulf Trick

Are you looking for a job in Doha? Rixos Gulf Hotel Doha is looking for a Assistant Reservation Manager?

Here is a good opportunity for you.

This article will share the job obligations and provide the application link below.

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Job Details:

Company: ACCOR

Position: Assistant Reservation Manager

Location: Doha, Qatar

Category: Sales & Marketing, Customer & Loyalty, Communication, Revenue Management & Pricing

Job Type: Permanent

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Assistant Reservation Manager

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Assistant Reservation Manager and build your career with us.

What’s in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Job Description

  • Supervises the reservations team, including scheduling, training, coaching, and reviewing the reservations agent performance.
  • Maintains all elements of the reservations in system to ensure information is accurate and up to date.
  • Maximizes room revenues by utilizing techniques to maximize occupancy and average rate, including regular analysis of hotel competitive set.
  • Meets and exceeds guest expectations by ensuring team provides positive and courteous service and teamwork.
  • Ensures that all special requests are handled in an efficient and timely manner. Facilitates all VIP and special requests.

  • Demonstrates knowledge of accommodations and guest services.
  • Maintains accurate room rate control and availability statuses by controlling and advising of rate restrictions and room availability.
  • Ability to use the PMS system to retrieve necessary information if needed. Opera knowledge is a plus.
  • Assists with all sales and marketing efforts to all distribution channels including retail and wholesale travel agents, OTA’s and group sales.
  • Verifies that all voicemail and email requests are answered in a timely and efficient manner.
  • Maintains a positive, open dialogue with all team members and partners. Answers incoming calls.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Qualifications

  • 4 Years’ Experience in Reservation
  • English language Fluency is required
  • Arabic language knowledge is an advantage
  • Guest focused personality is essential; experience is an asset
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem-solving abilities
  • Fluency in English; additional languages are a plus

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