Hajj Ministry Suspends Two Umrah Companies for Violations
The Ministry of Hajj and Umrah has suspended two Umrah companies for serious violations, including accommodating pilgrims in unlicensed housing facilities. This action underscores the ministry’s commitment to ensuring the safety and rights of all pilgrims.
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Legal Actions Taken
The ministry has initiated legal proceedings against the companies, which include suspending their operations and summoning them for investigation.
This is part of the ministry’s broader efforts to guarantee that pilgrims receive the services they are entitled to.
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Commitment to Quality Standards
The Ministry emphasized its responsibility to provide high-quality services to pilgrims, stating that it will not tolerate any negligence or breaches of contractual obligations.
All Umrah companies are required to adhere strictly to approved regulations and instructions, ensuring that services are delivered according to established schedules.
Enhancing Pilgrim Experience
This suspension is part of the ministry’s ongoing initiatives to improve service quality for pilgrims and visitors to the Prophet’s Mosque.
The ministry is focused on monitoring the implementation of contractual programs with Umrah companies to enhance the overall satisfaction and comfort of pilgrims during their stay in the Kingdom.
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