Responsible for packing baggage in accordance with standard packing procedures and customer requests by maintaining quality standards and efficient production, whilst delivering a five star customer service experience.
Key responsibilities of the job:
Acknowledge customer needs regarding request for baggage services.
Control the quality of packaged items, ensuring proper use of wrapping material.
Inspect, weigh and package customers baggage with care and provide a five star customer experience.
Ensure location is fully stocked with the wrapping materials at all times and is merchandised to the highest standard as per company guidelines.
Maintain a clean and safe work environment, ensuring the location is displayed to the customer in the best possible light.
Interact with the customers and provide prompt and courteous service.
Be mindful of customer needs, handling complaints tactfully and relaying issues and observations to management.
Assisting stock control by completing counting sheets and verification of stocks available. Maintaining the highest level of accuracy when checking and counting goods.
Perform other department duties related to his/her position as directed by the Head of the Department.
Ensure the float is correct and that all keyed information into the POS terminal is done so accurately.
Process customer transactions effectively and present receipts at all times to the customer.
Handling money/credit cards and any form of payment in a safe, secure and sensible manner.
Ensure cash and documentation is secure at all times.
Responsible for cash variances at the end of the shift.
