Qatar Duty Free is hiring Store Manager
Are you prepared to be a Duty Free Store Manager at Qatar Duty Free Company?
In your role as Duty Free Store Manager, you will be in charge of overseeing and providing efficient and effective store management by fostering an environment of excellence and building high-achieving teams to provide all visitors with an exceptional experience and strong KPI performance. To achieve high sales and the greatest visitor experience, collaborate with duty managers to plan the efficient use of resources in accordance with business requirements.
Explore this job opening and submit your application today.
- Location: Doha, Qatar
- Category: Customer Service
- Job Id: 210581
- Closing Date: 16-12-2024
If you’re interested in this position, please click here to Apply Now.
Job Description
- Monitor customer service standards in store and work with DMS and Supervisors to deliver “GUEST” service standards to all HIA guests.
- Communicate shop KPI targets to DMS in a timely manner and ensure all DM’s, Supervisors and the team members are aware of KPI targets.
- Review and discuss weekly store performance DMS and identify actions to improve performance.
- Collaborate with other departments to discuss and address department pertinent issues i.e marketing, IT, admin, merchandising, warehouse, learning and development, projects, etc.
- Monitor staff standards in terms of grooming, time and attendance, and general attitude on the shop floor.
- Monitor store standards i.e signages, cleanliness, stocks, lighting, etc. Implement daily checklist and conduct daily store walks with DMS to ensure world class store standards are maintained at all times.
- Manage team performance, conduct people performance management reviews in an unbiased and constructive manner, provide regular feedback and create performance development plans.
- Review shrinkage results with Retail Manager and create action plan to minimise shrinkage.
- Provide feedback on product performance/issues to respective Category Managers.
- Work with DMS to create a culture of excellence through mentoring, feedback, and coaching methods.
- Train managers and staff on excellent customer service skills through shadowing, on the job training, etc.
- Establish the department or teams objectives and priorities to align with and support business objectives.
- Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.
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Qualifications & Skills
- Essential: High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 5 years of job-related experience or Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience.
- Experience in retail, developing, managing and influencing people and the bottom line results.
- Experience in customer facing and fast paced business.
- Experience in managing 50-200 size team.
- Preferred: Experience working in the Middle East; international business or luxury market experience.
- Experience within a Duty Free or an airport.
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