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Bell Attendant job available at ACCOR Group Dubai
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Are you ready to take on the role of Bell Attendant at Dubai?
Discover more about this job opportunity and submit your application today!
- Location: Dubai, United Arab Emirates
- Category: Rooms
If you’re interested in this position, please click here to Apply Now.
Job Description
- To be a Heartiest of the Front Office and the hotel, in and outside the work place.
- Provide a personal service to all the guests, fully aware and following the hotel standards and procedures.
- Ensure that the privacy of the guests and the confidentiality of the information is respected.
- Ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
- To properly use the supplies, equipment and to ask for requisitions accordingly.
- Assist the drivers, valet parking and doormen in the daily activity.
- Manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- Call the supervisor or manager for advice in serious cases or if an approval is required.
- Read and update the logbooks and to ensure a proper handover between the shifts.
- Strictly respect the keys handling procedures.
- Respect schedules, terms and deadlines as agreed with the Management.
- To be aware of the hotel outlet timings and promote the internal activities and events.
- Attend a daily line up briefing with the Concierge team to recapitulate tasks and activity.
- Share daily activity highlights with the supervisor, including internal and external guest opportunities.
- Report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
- Provide friendly, courteous and professional service at all times.
- Maintain good working relationships with all colleagues.
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Qualifications & Skills
- A high school diploma or equivalent
- At least 1 year of previous experience in hospitality as a bell attendant, concierge, or similar customer service position
- Must be able to stand for long periods and lift over 25 pounds
- Flexible work schedule with availability to work on weekends and holidays
- Excellent communication skills and customer service skills
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