The NED Doha Hotel is looking for a Duty Manager: Apply Now

Are you looking for a job in Doha? THE NED DOHA HOTEL is looking for a Duty Manager.

Here is a good opportunity for you.

This article will share the job obligations and provide the application link below.

Job Details:

Company: THE NED DOHA

Position: Duty Manager

Location: Doha, Qatar

Category: Managing

Job Type: Permanent, Full time

Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.
The Duty Manager will assist the Front Desk Manager in all aspects of the department including but not limited to operations, planning, staffing and payroll in accordance with hotel policies and procedures. The Duty Manager provides leadership and support to all members of the Front Office and enforces the Hotels Standards of Excellence in all areas supervised.

Previous experience as Duty Manager in a luxury hotel, or a senior Front Office Supervisor
Bachelor’s degree (or equivalent) in hotel management or relevant field will be a plus
In-depth understanding of essential hospitality standards and company policies
Excellent office and computer skills
Proficiency in English; multilingual is strongly preferred
Strong leadership skills to motivate team members and manage conflicts
Outstanding guest services skills, organizational, interpersonal, sophisticated verbal & written communication skills
Well developed, logical thinker with the ability to exercise good judgment and solve problems quickly

Aptitude in resolving issues with a customer-focused orientation; solution-oriented mindset when addressing day-to-day issues
Effective communication skills and adaptable communication style for interacting with team members, upper management, and clients
Commitment to delivering a high level of customer service
Passionate for helping people
Polite and confident with a great deal of patience
Ability to provide professional communication and knowledgeable demeanor in all environments
Ability in multitasking and time-management
Ability to work well under pressure in a fast paced environment
Ability to work flexible hours

Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
Direct and oversee all hotel operations to ensure guest satisfaction and safety.
Conduct Briefing for all staff in the absence of the Front Desk Manager.
Could be assigned as Night Manager from time to time, and inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
Check hotel rooms, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
Always maintain a professional and high-quality service-oriented environment.
In the absence of the Front Desk Manager, deal with complaints, problem solving, disturbances, special requests and any other issues that may arise.
Manage the shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
Required to welcome guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.

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Tags:Jobs in Qatar